How the Soft Goods Restoration Process Works

Soft goods restoration isn’t a mystery—it’s a science, an art, and a customer care strategy all rolled into one.

At Renewal Claim Solutions, we’ve perfected the process to ensure your policyholders’ garments, bedding, and other textiles are handled with precision, urgency, and compassion.

Here’s exactly what happens when you partner with us—from the moment we first pack up the textiles to the day we return them fully restored.

Step 1: Initial Evaluation

Before anything else, our specialists perform a thorough evaluation to determine:

• Determine exactly which items have been impacted by the loss.
• Assess whether impacted textiles have sufficient value to justify restoration.
• Decide if impacted items can realistically be restored to pre-loss conditions.

This critical evaluation enables adjusters and policyholders to quickly understand the restoration scope, helping us determine what can be restored and what can’t. This ensures efficiency, cost-effectiveness, and informed choices throughout the claim process.

Step 2: Immediate Pack-Out and Inventory

As soon as a loss is confirmed, our team mobilizes quickly to:

• Pack up all affected textiles, carefully separating emergency items, lightly affected items, and heavily damaged contents.
• Tag every item with barcode tracking at the property site.
• Create a detailed digital inventory with photo documentation to protect against disputes and simplify insurance reporting.

This step preserves items and minimizes further contamination or mold growth.

Step 3: Emergency Textile Restoration

Step 3 of the soft goods restoration process involves prioritizing the repair of essentials.

Families can’t wait weeks to replace work uniforms, school clothes, or other daily essentials. That’s why we move fast to restore:

• Emergency garments within 24–48 hours.
• Rush cleaning for critical items, including professional attire and children’s essentials.
• Fast return of basic linens and bedding reduces the likelihood of replacing them immediately.

Quick action here creates tremendous goodwill with policyholders and insurers alike.

Step 4: Full Textile Decontamination and Cleaning

Next, all remaining textiles undergo professional soft goods restoration using:

• Ozone deodorization to permanently remove smoke and organic odors.
• Hydrocarbon dry cleaning and pH-balanced wet cleaning to restore delicate and durable textiles safely.
• Mold mitigation treatments where applicable.

Our goal? Restore each item to pre-loss condition or better, where possible.

Step 5: Comprehensive Quality Control and Reporting

Before any item leaves our facility, it passes through strict quality control measures:

• Final inspection for cleanliness, odor, and integrity.
• Updated inventory reports with final condition statuses.
• Before-and-after photographic evidence for adjusters and contractors to review if needed.

Transparency and documentation are critical. We deliver both at every step to ensure everyone is on the same page.

Step 6: Organized, On-Time Return Delivery

Finally, we hand over the restored textiles to the rightful owner. Our textiles are:

• Returned at a pre-coordinated delivery time aligned with contractors’ move-back schedules.
• Organized by room, family member, and item type for easy reintegration.
• Accompanied by digital and physical delivery receipts, confirming everything was restored or properly documented.

We make the final step seamless for policyholders—and simple for contractors to close the claim file.

Why Our Process Matters

At every stage, Renewal Claim Solutions prioritizes:

• ✅ Rapid emergency service to reduce additional living expenses and the cost of temporary replacements.
• ✅ Careful handling and tracking to prevent losses.
• ✅ Full transparency for carriers and adjusters.
• ✅ Compassionate customer service to rebuild trust after a traumatic loss.

This isn’t just cleaning—it’s restoring lives and smoothing claims.

A Partner You Can Trust from Start to Finish

Soft goods restoration is a critical piece of contents claims.

When you trust Renewal Claim Solutions with your textiles, you’re choosing a team that moves fast, restores expertly, communicates clearly, and always puts the policyholder’s experience first.

Contact Renewal Claim Solutions today to streamline your soft goods restoration process.