FOR LOCAL FAMILIES PAYING OUT OF POCKET

Renewal Cares by Renewal Claim Solutions is designed for families dealing with damage from fire, smoke, water, mold, sewage, bed bugs, or other cleaning needs, especially those without insurance or who choose to pay out of pocket.

If you want expert textile restoration without navigating insurance paperwork, Renewal Cares gives you direct access to our trusted team at Renewal Claim Solutions with clear, upfront pricing and full control over what you restore.

Renewal Cares offers premium restoration services at a substantial discount compared to insurance-supported claims.

Because Renewal Claim Solutions eliminates the administrative overhead of insurance billing, we’re able to offer simplified, per-item pricing. Costs are often comparable to those of local dry cleaning services, yet with specialized restoration expertise.

You only pay for the items you choose to restore. Optional services such as pickup, delivery, or storage are clearly explained in advance.

You do not need to bag or pre-sort items unless we’ve discussed a phased delivery.

The team at Renewal Claim Solutions provides our own color-coded, inventory-controlled bags. Simply gather items in a dry, accessible area.

If you need certain items returned sooner (for work, travel, or seasonal needs), you can set them aside in a visible pile and let us know during your consultation.

For items exposed to mold, smoke, or contamination, Renewal Claim Solutions follows a structured restoration protocol that may include:

• HEPA vacuuming to remove loose particulates
• Proprietary antimicrobial treatment processes
• Cleaning based strictly on the manufacturer’s care labels
• Controlled drying and deodorization

Our technicians are trained in industry-recognized restoration protocols, and our goal is to restore items safely while preserving the fabric’s integrity.

Our restoration process is designed to remove contamination and return items to a safe, usable condition using industry-recognized cleaning protocols.

Because every loss environment is different, Renewal Claim Solutions cannot guarantee laboratory sterility. However, items that pass our quality control process are considered restored and appropriate for normal household use.

Renewal Claim Solutions follows the manufacturer’s care labels for all items unless you specifically request an alternative approach.

If an item requires special handling — such as cold wash only or hang dry — we adhere to those instructions while applying the appropriate restoration process. Protecting fabric integrity is a core part of our approach.

Inventory control is a critical part of our process at Renewal Claim Solutions.

Every item is tracked through a barcode inventory system. Bags are labeled by room of origin at pickup and scanned upon entering our facilities. Each item is individually tagged and scanned at multiple checkpoints throughout cleaning and quality control.

This system provides visibility and accountability from pickup to return.

Textiles affected by smoke, mold, or water have already been subjected to stress on fibers, dyes, or structure before we ever receive them.
While our goal at Renewal Claim Solutions is always full restoration, in rare cases, compromised materials may not tolerate cleaning.
If we identify high-risk items during inspection, we will inform you before proceeding. Our role is to help you make informed decisions, especially in self-pay situations where you are in full control of the outcome.

Turnaround times vary based on volume and season, but generally:

• Rush items: approximately 3 business days
• Standard seasonal delivery: approximately 2–3 weeks
• Final or off-season delivery: approximately 4–5 weeks

During your consultation, Renewal Claim Solutions will confirm expected timelines before restoration begins so there are no surprises.

Yes. We understand that you may need to retain certain items temporarily.

Renewal Claim Solutions can accommodate phased pickups or staggered deliveries (for example, clothing needed for travel or work). Service charges apply to each scheduled pickup or delivery.

Storage options may also be available depending on your location. We’ll review all options and associated costs during your consultation.

Renewal Cares focuses primarily on soft goods and textiles.

We can restore many soft goods and select small upholstered items. Most locations do not restore hard contents directly, but we work with trusted partners in many areas and can help coordinate services when needed.

Rugs, sheepskins, and specialty textiles may vary by location. Please mention unique or oversized items when requesting your estimate.

Insurance-supported restoration through Renewal Claim Solutions involves direct coordination with your carrier, including documentation, adjuster communication, and claim-based billing.

In some insurance claims, items may have already been paid out due to the severity of damage. If those items are cleaned and pass quality control, compensation is handled through the insurance claim. In certain cases, we do not bill the carrier for unsuccessful restoration efforts under our agreements.

Renewal Cares removes the insurance layer entirely. As a self-pay client, you are responsible for the cost of the restoration effort itself. While our goal is always successful restoration, severely damaged items may not withstand cleaning due to prior exposure. For that reason, we encourage clients to submit items they truly wish to attempt to save, especially in heavy-loss situations.

The restoration standards remain the same — but you stay in control of what is restored and how much you choose to invest.

No problem. Renewal Claim Solutions also offers full-service insurance-supported restoration.

If you prefer to file a claim, we can guide you through that process. If you’d rather avoid insurance involvement and manage restoration directly, Renewal Cares gives you that option.

Either way, you’re working with the same experienced team. You can submit your insurance claim here.